1. EXCHANGES. We allow exchanges only. We do not allow returns for refund. For items purchased online, exchanges are accepted within 7 days the delivery date. To initiate an exchange, please contact us at bigapegamingstore@gmail.com to obtain a exchange authorization. Be sure to include the items order number and your reason for the exchange. Exchanges that are shipped without authorization will not be accepted. Please allow up to 7 business days for your exchange to be processed once we receive your item(s).
2. EXCHANGE SHIPPING. Shipping instructions will be included with your exchange authorization.
3. ELIGIBLE ITEMS. The following items: Clearance Items, Final Sale Items, Perishable Items, Special-Order Items, Custom Products and Gift Cards are not eligible for exchange or refund. We reserve the right to refuse any exchange, at managements discretion, if the item being exchanged does not meet the criteria set forth within this policy.
4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.
5. FORM OF PAYMENT. Refunds for damaged items ONLY, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
If you have any questions about this return.exchange policy, please contact us at bigapegamingstore@gmail.com
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